Return and Cancellation Policy – Print Park

Last Updated: October 28, 2026

At Print Park, we want every customer to have a positive shopping experience. Please read our Return and Cancellation Policy carefully before placing an order.

1. Order Cancellation

Customers may request to cancel an order before it has been processed or dispatched.
Once an order has been processed, packaged, or handed over to the delivery company, cancellation may no longer be possible.
For customized or personalized notebooks, cancellation may not be accepted once production or customization has started.
To request a cancellation, please contact us as soon as possible through the contact information provided on our website.
Order cancellation requests are subject to confirmation by Print Park.

2. Return Eligibility

We accept return requests for eligible products in the following situations:

You receive a damaged product.
You receive a defective product.
You receive an incorrect product that differs from your confirmed order.

Please contact us within 48 hours of receiving your order to report the issue. Include your order number and clear photos or videos showing the problem.

This reporting period is a request for prompt notification and does not limit any rights you may have under applicable law.

3. Non-Returnable Items

Due to the personalized nature of our products, customized notebooks generally cannot be returned or exchanged for reasons such as a change of mind, incorrect customization details supplied by the customer, or personal preference.

However, this exclusion does not apply where a return, replacement, refund, or other remedy is required by applicable law or where the product is damaged, defective, or incorrectly supplied.

4. Return Request Process

To request a return or replacement:

Contact Print Park with your order number.
Explain the issue and provide clear photos or videos where applicable.
Wait for our team to review your request and provide instructions.
If approved, follow the return or replacement instructions provided by our team.

Please do not send a product back before receiving return instructions from us.

5. Refund Policy

If a refund is approved, the refund method and processing time will be communicated to you.

Refunds may be issued through the original payment method or another mutually agreed method, where appropriate.
For cash-on-delivery orders, we may request the necessary information to arrange an approved refund.
Any refund will be handled in accordance with applicable law.
Delivery charges and other fees will be treated according to the circumstances of the order and applicable legal requirements.

6. Replacement Policy

If you receive a damaged, defective, or incorrect product, Print Park may offer a replacement or another appropriate remedy, depending on the circumstances and applicable law.

Replacement arrangements will be communicated after the issue has been reviewed and approved.

7. Incorrect Delivery Information

Customers are responsible for providing accurate names, phone numbers, delivery addresses, and customization details when placing an order.

If an order cannot be delivered due to incorrect or incomplete information supplied by the customer, additional delivery charges may apply where permitted by applicable law and the delivery provider's terms.

8. Unclaimed or Refused Orders

If a customer refuses delivery or does not accept an order, we may contact the customer to understand the reason and determine the appropriate next steps.

Any cancellation fees or additional charges must be communicated fairly and applied only where lawful and appropriate.

9. Contact Us

If you have any questions about our Refund, Return, and Cancellation Policy, please contact us at 01577-583158. We are here to assist you and ensure your shopping experience with us is positive and satisfying.